Understand the message
Identify the request and bring together the context needed to handle it, using the information sources agreed for the workflow.
Email Operations · From our work
From an incoming email to the next action.
An email often starts a piece of work. It may need an answer, information from another system or a follow-up from your team. We can develop workflows that understand the message, use the relevant business information and take the next action, with permissions and approval steps set around your needs.
Inside this workflow
We build email workflows around what needs to happen next: organise messages, prepare or send replies, notify the team and trigger follow-up tasks according to your rules.
Take the next action
Prepare or send a reply, notify the right people, update a record or start a connected task. The actions depend on the process we build with you.
Follow your rules
Define which actions run automatically, which need approval and how exceptions are handled.
A simple example
A customer asks for an update.
A workflow can identify the request, check the relevant record and prepare an answer using the information available.
For requests covered by your rules, it can send the reply automatically. Other cases can go to the team with the context and a suggested response.
Confidentiality is part of the work.
We treat your business information as confidential and use it for the work you entrust to us. Your data and sourcing research remain yours.
How we handle your informationContact us
For questions about NEBRIS LABS or to continue a conversation,
you can reach us by email.